Senior Manager - BSS Business Office

in Waukegan, IL

Senior Manager - BSS Business Office Job

Job Description Job Attributes+

  • Job ID


  • Req #


  • Job Location

    Waukegan, IL, US

  • Job Category

    Information Technology

  • Job Type

    Full time

  • Travel


  • Schedule

    40 hours per week

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

  • Career development with an international company where you can grow the career you dream of.

  • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO

  • An excellent retirement savings plan with high employer contribution

  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Norman Woods (just north of Abbott Park) or Maple Grove, MN location in the BTS (Business and Technology Services) Division.

As the Senior Manager, Business Solutions & Services (BSS) Business Office, you’ll have the opportunity to hold a highly visible role and work on a variety of key activities including: management of our $100MM budget for software licenses and application managed services support; partnering with finance on the development and review of Plans and LBEs, support of our application and portfolio management processes and other ad hoc initiatives including cost improvement and M&A.

What You’ll Work On

The critical role of Senior Manager leads and manages the software licensing and managed services budget including, but not limited to, the following activities:

  • Manage all BSS software license agreements, with timely and relevant renewals in alignment with our operational and strategic goals. Will work in close collaboration with Client Service Managers and Business Relationship managers across Abbott IT, Global and Regional Procurement, and our software suppliers. The software portfolio includes 140 vendors supporting multiple enterprise and divisional business applications

  • Support Procurement with other key contracts/licensing agreements  (e.g., SAP, Oracle, IBM, Sparta, PTC, Siemens) that cross IT lines of business

  • Oversee the BSS application managed services (AMS) budget in partnership with the Supplier Management Office, and in close partnership with our Managed Services Suppliers and Client Service Manages, including scope change requests

  • Lead key aspects of BSS Application Lifecycle Management including ongoing coordination of enterprise software testing (i.e., Evergreen Program) for enterprise upgrade initiatives, and application security authentication/protocol upgrades for BSS managed applications

  • Partner with Finance to develop Plans and LBEs for the software and managed services budgets including monthly review of actuals vs. benchmarks

  • Support other Business Office activities including reporting for the Technical Currency Program and Application and Portfolio Management  

  • Assist the Business Office Director in IT integration for Mergers and Acquisitions related to BSS supported business processes and applications, identification and execution on cost improvement activities, and other ad hoc analyses

  • All aspects of people leadership for employees and contract resources

  • Establish and maintain high-quality relationships with all levels across the company and with external partners and suppliers

  • Compliance with applicable corporate and divisional policies and procedures

Required Qualifications

  • Bachelor’s degree in Business, Computer Science, or related discipline

  • At least 12 years’ experience in project and/or budget management, business systems analysis, software development or deployment, or strategic planning with a demonstrated ability to lead

  • Strong written and verbal communication and critical thinking skills

  • Strong collaboration and partnering skills

  • Good negotiation and influencing skills

  • Demonstrated ability to build and manage relationship and teams

Preferred Qualifications

  • Experience planning and managing Financials

  • Experience with creating and managing purchase requisitions and purchase orders a plus

Apply Now

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at, on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $125,300.00 – $250,700.00. In specific locations, the pay range may vary from the range posted.

Job Skills

  • strategic planning
  • budget management
  • portfolio management
  • supplier management
  • managed services
  • application lifecycle management
  • software licensing
  • policy compliance
  • mergers and acquisitions
  • software license agreements
  • business systems analysis
  • software development
  • enterprise software
  • sap
  • authentication
  • application security
  • it integration
  • science

Additional Information

Who We Are


Abbott values the leadership skills developed through military service and we have a broad range of functional areas to put your talents to work. Our organization is making a difference in the lives of the people we serve with a diverse offering of healthcare products. We have a strong veteran employee community to help with your transition from the military to the corporate world.

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