Occupational Health Team Lead Job
Job Description Job Attributes+
Kansas City, MO, US
40 hours per week
Occupational Health Team Lead
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:
Career development with an international company where you can grow the career you dream of.
Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
An excellent retirement savings plan with high employer contribution
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
Our location in Kansas City, MO has an opportunity for an Occupational Health Team Lead who’ll be responsible for the training and direction of 10-20 Occupational Health Coordinators and Data Entry Representatives performing data entry and follow-up calls to clinics related to Occupational Health service events. The Team Lead will provide Level 1 escalation of any issues to be addressed and responsible for managing and monitoring staff members to ensure proper documentation and follow-up on clinic account related issues.
What You’ll Work On
Acts as subject matter expert with regards to standard operating procedures for all functions within Occupational Health department.
Responsible for the training of new Occupational Health team members.
Assigning & directing work.
Provides Level 1 escalation of any issues to be addressed and responsible for ensuring resolution of escalated issue with communication to client. Escalates all unresolved issues to management.
Monitors and reports to management on progress of all trainees’ performance.
Monitor & report on progress of Occupational Health team members’ performances
Documents and resolves problems to inform management of issues.
Identifies, documents & resolves concerns.
Identifies and provides feedback to management regarding backlog concerns.
Escalates issues and concerns from the Occupational Health staff.
Works proactively to realize goals set by management.
Participates in client calls and assists in addressing any concerns and issues raised.
Other duties as assigned.
High School diploma
To perform this job successfully, an individual must be able to perform each essential job duty of the Occupational Heath Coordinator and Data Entry Representative satisfactorily.
Must cross-train to all roles of the Occupational Health department within 30 days of accepting the Team Lead role.
Four-year degree from an accredited college or university is strongly preferred
Strong verbal and written communication skills
Ability to quickly learn and apply new information in customer-facing scenarios
Confidence to overcome objections
Must be independent, self-motivated and success-driven, yet willing to work within a team
* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
The base pay for this position is $22.07 – $44.13 per hour. In specific locations, the pay range may vary from the range posted.
- data entry
- overcome objections
- general office duties
Who We Are
PUT YOUR TALENTS TO WORK
Abbott values the leadership skills developed through military service and we have a broad range of functional areas to put your talents to work. Our organization is making a difference in the lives of the people we serve with a diverse offering of healthcare products. We have a strong veteran employee community to help with your transition from the military to the corporate world.