Leadless Clinical Specialist, CRM - Great Lakes Territory

in Columbus, OH

Leadless Clinical Specialist, CRM - Great Lakes Territory Job

Job Description Job Attributes+

  • Job ID

    31094937-5

  • Req #

    ABLAUS31094937ENUSEXTERNAL

  • Job Location

    Columbus, OH, US

  • Job Category

    Customer & Technical Support

  • Job Type

    Full time

  • Travel

    Yes, 75 % of the Time

  • Schedule

    40 hours per week

A healthy heart is essential to good health. That's why we're committed to advancing treatments for people with cardiovascular disease. As a global leader in Cardiac Rhythm Technologies, our breakthrough medical technologies help restore people's health so they can get back to living their best lives, faster. We focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

WHAT YOU’LL DO

The Leadless Clinical Specialist provides technical, clinical, educational and sales support to ensure safe adoption and growth of Abbott leadless technology. The Leadless Clinical Specialist works closely with internal and external customers to drive therapy adoption and procedural success. For this position you will need to be based in one of the following states: IN; IL; OH MN; WI; PA and easy access to an airport.

Job Duties:

  • Develops and manages strategic programs to educate healthcare providers on indications for products to maximize adoption of the leadless CRM portfolio.

  • Provide clinical expertise for current and new customers.

  • Ability to work with customers to influence the outcome of procedures through presentations, data-driven analysis and deep product knowledge.

  • Provide technical support in accordance with the instructions for use/trial protocol, and best-practices to facilitate procedural consistency and best clinical outcomes. 

  • Provide support for site performance and facilitate safe growth. Assist in education and training activities with physicians, support staff and Abbott personnel. Stays abreast of and communicates clinical data regarding overall leadless CRM products. 

  • Therapy expert on products, hospital electronics system, device implantation, technology, patient indications, patient selection, reimbursement, and programming.

  • Educates physicians, nurses, educators, and other health care providers on the indications and selection of patients that are candidates for therapy.

  • Provide product and therapy technical support and service, including consultation at staff in-services and physician seminars.

  • Coordinate/deliver/implement programs and resources to facilitate market expansion and therapy access.

  • Provide market intelligence for fine-tuning of therapy training and expansion plans.

  • Oversee local education and training activities including coordination and set up procedure simulators, facilitation of simulated procedures and procedural troubleshooting, and coordination and facilitation of staff in-services to include pre/peri/post procedures. Develops and maintains comprehensive clinical and technical product knowledge. Understands current published leadless CRM and relevant literature. Recognizes and understands competitive products, industry trends, and leadless CRM portfolio.

  • Liaison with marketing for technology improvements and next generation needs. Complete administrative reporting as assigned.

  • Exercises judgment in planning and organizing work; monitors performance and reports status.

  • Uses best business practices to ensure success and cost effectiveness in areas of responsibility.

  • Ensures employee compliance with Abbott policies and practices.

Job Duties:

  • Develops and manages strategic programs to educate healthcare providers on indications for products to maximize adoption of the leadless CRM portfolio.

  • Provide clinical expertise for current and new customers.

  • Ability to work with customers to influence the outcome of procedures through presentations, data-driven analysis and deep product knowledge.

  • Provide technical support in accordance with the instructions for use/trial protocol, and best-practices to facilitate procedural consistency and best clinical outcomes. 

  • Provide support for site performance and facilitate safe growth. Assist in education and training activities with physicians, support staff and Abbott personnel. Stays abreast of and communicates clinical data regarding overall leadless CRM products. 

  • Therapy expert on products, hospital electronics system, device implantation, technology, patient indications, patient selection, reimbursement, and programming.

  • Educates physicians, nurses, educators, and other health care providers on the indications and selection of patients that are candidates for therapy.

  • Provide product and therapy technical support and service, including consultation at staff in-services and physician seminars.

  • Coordinate/deliver/implement programs and resources to facilitate market expansion and therapy access.

  • Provide market intelligence for fine-tuning of therapy training and expansion plans.

  • Oversee local education and training activities including coordination and set up procedure simulators, facilitation of simulated procedures and procedural troubleshooting, and coordination and facilitation of staff in-services to include pre/peri/post procedures. Develops and maintains comprehensive clinical and technical product knowledge. Understands current published leadless CRM and relevant literature. Recognizes and understands competitive products, industry trends, and leadless CRM portfolio.

  • Liaison with marketing for technology improvements and next generation needs. Complete administrative reporting as assigned.

  • Exercises judgment in planning and organizing work; monitors performance and reports status.

  • Uses best business practices to ensure success and cost effectiveness in areas of responsibility.

  • Ensures employee compliance with Abbott policies and practices.

EDUCATION AND EXPERIENCE YOU’LL BRING

Required:

  • Bachelor’s degree in a relevant technical field, engineering) or equivalent/related experience

  • 3-5 years clinical medical device experience or equivalent, ideally with CRM products

  • A comprehensive ability to analyze and evaluate technologically complex devices

  • Ability to collaborate and work with others effectively

  • High-level of comfort in navigating the medical environment, to include labs and hospital settings

  • Proven success displaying confidence in leading & influencing customers; ability to confidently provide guidance to course correct as needed

  • Ability to prepare and present effectively written and verbal communications.

  • Thorough familiarity with medical device industry policies, operations and procedures.

  • Expert verbal and written communication, interpersonal and presentation skills.

  • Demonstrated working knowledge of frequently used personal computer programs and applications, such as, Microsoft Office.

  • This position requires a considerable amount of business travel.

Preferred:

  • Professional training/education certification or designation.

  • Previous sales experience and/or demonstrated business acumen

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:

  • Training and career development, with onboarding programs for new employees and tuition assistance

  • Financial security through competitive compensation, incentives and retirement plans

  • Health care and well-being programs including medical, dental, vision, wellness and occupational health programs

  • Paid time off

  • 401(k) retirement savings with a generous company match

  • The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.



The base pay for this position is $83,000.00 – $166,000.00. In specific locations, the pay range may vary from the range posted.

Job Skills

  • customer engagement
  • marketing liaison
  • clinical product knowledge
  • sales
  • customer leadership
  • technical support
  • crm
  • clinical expertise
  • business practices efficiency
  • training coordination
  • education assistance
  • technical support skills
  • market intelligence
  • site performance support
  • technical support & consultation
  • administrative reporting
  • troubleshooting
  • program coordination
  • crm portfolio
  • performance monitoring
  • clinical data communication
  • leadless technology support
  • crm understanding
  • policy compliance management
  • strategic program development
  • patient education skills
  • microsoft office
  • competitive analysis

Additional Information

Who We Are

PUT YOUR TALENTS TO WORK

Abbott values the leadership skills developed through military service and we have a broad range of functional areas to put your talents to work. Our organization is making a difference in the lives of the people we serve with a diverse offering of healthcare products. We have a strong veteran employee community to help with your transition from the military to the corporate world.

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