IT Site Support Technician II

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of .

• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position work sout of our Scottsdale or Casa Grande, AZ location.

This role requires an understanding of IT Infrastructure technologies with general knowledge of networking (core and wireless), enterprise hosting, print services, and subject matter expertise in client services/end point support.  Responsible for Manufacturing IT site support at one or multiple sites; this role requires an understanding of key Quality Management System and Cybersecurity requirements and principles and will actively contribute to Business & Technology Services (BTS) project support and performance metrics analysis.  Should be able to work under minimal supervision and have excellent communication skills. 

Core Job Functions

• Must be able to operate independently and in a team oriented, collaborative environment.

• Maintains productive relationships with peers and management in IT and site leadership. May have responsibilities to work directly with business leadership.

• May be responsible for overseeing vendor resources and supervising Abbott resources.

• Strong communications skills with the ability to present technical ideas appropriately to customers with varying degrees of technical knowledge.

• Highly responsive to site needs and capable of acting as the single point of contact to resolve complex-to-simple technology and operational challenges.

• Higher level of decision making and/or specialized Endpoint troubleshooting expertise.

• May include engineering tasks, business decisions/approvals, analysis and business/project planning, executive support services.

• Constantly monitor individual queue to resolve routine and non-routine desktop issues and requests.

• Identify technical and process issues, trends, and recommend improvements.

• Achieve a high level of customer satisfaction.

• Comply with the desktop group practices and procedures.

• May be required to provide on-call or after-hours support.

Experience & Education

• Strong knowledge of End User Computing technologies

• Knowledge and use of ITIL management processes (e.g., change and incident management) and tools (e.g., ServiceNow)

• Broad knowledge of IT Infrastructure technologies (e.g., Networking (core and wireless), Server Hosting and Storage, Directory Services)

• Minimum 1 year experience supporting Medical Device Manufacturing IT/OT environment

• Minimum 1 year experience supporting Nutrition Manufacturing IT/OT environment

• 3 - 5 years IT work experience

• Bachelors Degree

Apply Now

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $57,300.00 – $114,700.00. In specific locations, the pay range may vary from the range posted.

• it infrastructure technologies
• cybersecurity
• itil
• servicenow
• directory services
• end user computing technologies
• quality management
• endpoint troubleshooting
• project planning
• performance metrics
• quality management system
• it infrastructure
• incident management
• troubleshooting