Informatics Technical Specialist

ABOUT ABBOTT DIAGNOSTICS

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

• This is a remote position.
• Qualified candidates must currently live in the Western Region area.

We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

What You’ll Work On

• Become a trusted advisor to customers.
• Identify customer needs, propose solutions, and resolve problems.
• Provide feature/ product enhancement input based on customer feedback.
• Maintain and assume accountability for a culture of high customer service.
• Execute project work plans with a focus on timely completion & risk mitigation.
• Track and report on assigned project aspects on a regular basis.
• Configure and integrate products to customer specifications; deliver training.
• Provide customer support assistance, as needed.
• Revise and keep up to date, all project documents and systems of record.
• Participate in team and customer meetings effectively.
• Be available for potential shift work and travel to client sites up to 80% of the time.

EDUCATION AND EXPERIENCE YOU’LL BRING

Minimum Qualifications

• Bachelor’s degree or equivalent Global education in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines.
• 1-3 years of experience preferred installing, configuring and/ or maintaining diagnostics laboratory informatics applications.
• Sound understanding of diagnostics laboratory workflows and related technologies.
• Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories.
• Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable.
• Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently.
• Technical proficiency with general business applications such as MS Office, MS Project/ SmartSheet.
• Strong verbal and written communication skills with excellent customer facing capabilities.
• Attention to detail and a concern for quality.
• Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive way.

Preferred Qualifications

• Master’s degree preferred.

• Oracle Database and PostgreSQL experience.

Learn more about our benefits that add real value to your life to help you live fully:  http://www.abbottbenefits.com/pages/candidate.aspx. Follow your career aspirations to Abbott for diverse opportunities with a company that provides growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and Twitter @AbbottNews and @AbbottGlobal. 

The base pay for this position is $72,700.00 – $145,300.00. In specific locations, the pay range may vary from the range posted.

• business applications
• information systems
• problem-solving
• smartsheet
• microsoft project
• document management
• project management
• project tracking
• feedback analysis
• oracle database
• product configuration & integration
• analyzer management systems
• postgresql
• customer support
• customer support assistance
• customer service management
• effective communication
• microsoft office
• customer relationship management
• inventory management system