Informatics Analyst II

Working at Abbott

At Abbott, you can do work that matters, grow, learn, care for yourself and your family, be your true self, and live a whole life. You will also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage will be included in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• Recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies by Fortune.
• Recognized as one of the best big companies to work for and the best place to work for diverse employees, working parents, female executives, and scientists.

The Opportunity

We have an opportunity for the role of Informatics Analyst II within our Core division. It's a remote role with up to 20% travel.

The informatics analyst team provides first point of contact support to our largest Diagnostics customers. These customers operate Abbott Diagnostics analyzers and many use Abbott Automation systems, troubleshoots, and resolve IT issues related to the transport testing, reflex and retesting of samples, and the management of the results that are produced by Abbott analyzers. 

What You’ll Work On:

• Troubleshoot, diagnose, and resolve complex IT issues, including but not limited to:
• Analyzer connectivity to Lab Information Systems, automation systems, and middleware, middleware issues with results transmission and auto-verification rules, and automation software (DMS) issues related to sample handling, routing, and management. 
• Support our AlinIQ family of products.  It is worth noting that the Informatics Analyst team resolves greater than 98% of the customer calls remotely. 
• Manages extremely urgent issues, as often an informatics issue can take down multiple analyzers or even entire automation systems.
• Manage and resolve complex IT issues via remote connectivity, including connectivity of analyzers to LIS, Middleware, and automation systems, Informatics issues related to movement and testing of samples, reflex, and retesting of samples, and management of results, including auto-verification and release of results.
• Careful communication with customers to understand complex problems, investigate a large variety of IT systems remotely, and quickly find a resolution to minimize downtime of analyzers and automation systems.
• Provides after-hours and weekend on-call support to Abbott Diagnostics customers for Informatics issues, requiring extreme fluency and product knowledge to provide resolution without additional support.
• Utilizes the ticket documentation system to ensure all meaningful data is captured to support product design/customer usability per compliance standards.
• Communicates with peers, including teammates, sales, field service, global service support, and quality via phone, email, or instant messaging to collaborate and knowledge share.

Required Qualifications:

• Bachelor's Degree (± 16 years) in Computer Science, Information Systems, Medical or Hospital Informatics, or related disciplines.
• Minimum 5 years, preferably with a mixture of Medical Technology (Laboratory Scientist), IT or Informatics Analyst, and installation and support of middleware, Auto-verification rules, and Lab Information Systems. 

Preferred Qualifications

• Master's Degree (± 18 years) in a relevant field, or an equivalent combination of education and work experience.
• Experience with SQL Database queries is also helpful.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, Facebook at www.facebook.com/Abbott, and Twitter @AbbottNews.

The base pay for this position is $60,000.00 – $120,000.00. In specific locations, the pay range may vary from the range posted.

• it systems investigation
• analyzer connectivity
• product knowledge
• middleware support
• troubleshooting it issues
• lab information systems
• remote connectivity
• sample management
• time management
• healthcare technology
• team collaboration
• diagnostics support
• ticket documentation
• customer support
• data analysis
• communication skills
• sql database queries
• complex problem-solving
• auto-verification rules