Field Service Engineer (Transfusion Service Ambassador) (Memphis, TN)

Field Service Engineer (Transfusion Service Ambassador) (Memphis, TN)

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

• This position is a remote position

• Qualified candidates must currently live in the Memphis, TN area

• Travel up towards 50%

What You’ll Work On

• Responsible for providing on-site support to Abbott Diagnostic Division (ADD) customers

• Support field personal

• Support District business objective and goals

• Provide direction and develop mentoring skills to mentor other FSRs

• Troubleshooting and resolving complaints reported by customers on complex medical instruments.

• Understand and follow Quality System. This includes Accurate and timely documentation of complaint resolution, Understand and practice regulatory and compliance procedures, maintain a safe work environment following laboratory safety guidelines.

• Schedule and complete routine preventive maintenance installations and other updates provided by Abbott.

• Work effectively within a diverse and dynamic team environment.

• Support on call rotation time, territory and inventory management.

• Standby and after-hours responsibilities.

• Flexible working hours.

• Unpredictable Travel.

• Travel for support of other territories and training.

• Providing on-site critical account support inside and outside of district boundaries.

• Responsible for IRL ownership to achieve organizational goals and customer satisfaction.

• Responsible to work cross functionally to achieve customer satisfaction through direct communication within the local performance partnership teams (P2T).

• Responsible to maintain ownership of customer issue until successful escalation or hand off takes place.

Required Qualifications

• Bachelor’s degree or equivalent relevant experience required

Preferred Qualifications

• Bachelors/Engineering Degree in Biomedical/Electrical/Mechanical Engineering or Medical Technology

• Two to four years’ experience relevant experience with instrumentation utilized in a laboratory environment, or directly in laboratory environment, field service, technical call center, for Abbott Diagnostics products

• Practical experience of interfacing with customers

• Troubleshooting/problem solving; ability to succeed in team situations and excel independently, computer skills (Word; Excel, Power Point, Internet, Remote Computing i.e VPN, remote troubleshooting etc.), effective communication skills and strongly demonstrated interpersonal skills

The base pay for this position is $31.75 – $63.55 per hour. In specific locations, the pay range may vary from the range posted.

• biomedical engineering
• electrical engineering
• mechanical engineering
• medical technology
• troubleshooting
• customer support
• interpersonal skills
• problem solving
• documentation
• remote troubleshooting
• quality system compliance
• preventive maintenance
• team collaboration
• microsoft office
• vpn