Clinic Solutions Account Specialist

in Kansas City, MO

Clinic Solutions Account Specialist Job

Job Description Job Attributes+

  • Job ID

    31123342

  • Req #

    ABLAUS31123342ENUSEXTERNAL

  • Job Location

    Kansas City, MO, US

  • Job Category

    Customer & Technical Support

  • Job Type

    Full time

  • Travel

    No

  • Schedule

    40 hours per week

Clinic Solutions Account Specialist

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

  • Career development with an international company where you can grow the career you dream of .

  • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year

  • An excellent retirement savings plan with high employer contribution

  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

eScreen, Inc. is the largest technology-enabled Third-Party Administrator (TPA) in the country, providing employment drug screening and occupational health services (vision, audio, vaccinations, TB, titer, DOT/non-DOT Physicals, etc.) at our 5,800+ occupational health clinics across the country through our web-based scheduling/result reporting software. eScreen, Inc. part of Abbott's Rapid Diagnostic Division. Our location in Kansas City, MO, currently has an opportunity for a Clinic Solutions Account Specialist. This seasoned Clinic Solutions Account Specialist will be responsible for managing our existing Channel partners to drive key strategic initiatives and new incremental growth

What You’ll Work On

  • Demonstrate drive to provide outstanding customer service with clear verbal and written communications

  • Answer phones, research questions, and document all customer interactions

  • Assisting with Creating new accounts, providing assistance with new and resetting the account, and providing access-related requests

  • Identify and interpret appropriate steps to resolve the need of the customer

  • Coordinate and resolve questions, inconsistencies, or missing information

  • Enter data into the computer following each action taken and enter necessary codes to represent the action

  • Make necessary corrections to information entered to ensure problem resolution

  • Deescalate the issues and provide satisfactory solutions 

  • Flexibility to operate in several systems or platforms and balance tasks throughout the workday

  • Ability to multitask in handling customers on various reporting platforms

  • Fostering a customer service culture that strives for 100% customer satisfaction.

Required Qualifications

  • High School diploma

  • 2-3 years’ customer service experience


Preferred Qualifications

  • Four-year degree from an accredited college or university is preferred

  • IT related customer service experience is strongly preferred

  • General knowledge of Occupational Health Services is a plus

  • Microsoft Suite (Word, Excel)

  • Salesforce experience

  • Strong verbal and written communication skills

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews



The base pay for this position is $18.25 – $36.55 per hour. In specific locations, the pay range may vary from the range posted.

Job Skills

  • customer service
  • verbal communication
  • written communication
  • data entry
  • microsoft suite
  • occupational health services

Additional Information

Who We Are

PUT YOUR TALENTS TO WORK

Abbott values the leadership skills developed through military service and we have a broad range of functional areas to put your talents to work. Our organization is making a difference in the lives of the people we serve with a diverse offering of healthcare products. We have a strong veteran employee community to help with your transition from the military to the corporate world.

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