Business Support Associate – Customer Service

MAIN PURPOSE OF ROLE

The primary purpose of the Business Associate is to support Customer Service and Commercial functions by understanding the overall needs of the organization as a member of a specific team.  The Business Support Associate interacts with customers, internal teams, and management to optimize business performance by providing exceptional service, resolving issues efficiently, and communicating effectively.

MAIN RESPONSIBILITIES

Develops a thorough understanding of the business, customers (internal and external), services provided, the technology required for the role and how to use and troubleshoot it effectively.

Develops role-specific knowledge and serves as a subject-matter expert (SME) for the team.

Ensures compliance with applicable Corporate, Divisional and Departmental Policies and Procedures.

Provides professional and thorough communications in a timely manner to a broad range of colleagues, management and, external customers when required.

Demonstrates ability to identify and appropriately prioritize many incoming demands.

Exhibits flexibility and a positive attitude in the face of adversity and a dynamic operating environment.

Plans, organizes, and prioritizes own daily work routine to meet established schedule.

Investigates and resolves issues with other functional groups, such as Service Center, Marketing, Field Personnel, Contracting, to provide exceptional customer service.

Demonstrates the ability to work in a team environment.

May participate in special projects as requested.

Assists senior members of the team with the implementation of projects that support team/departmental objectives.

Helps test system changes/upgrades, draft communications and create/update documentation, job aids to reflect changes.

Provides additional help and support for other functional roles as required and/or requested by management.

EDUCATION AND EXPERIENCE YOU'LL BRING

Required Qualifications

• BS degree preferred

• 2-5 years of related work experience with a solid understanding of the specific functional area, or an equivalent combination of education and work experience. 

• Ability to multitask, prioritize, and manage time well on tight deadlines.

• Willingness to learn.

• High level of professionalism.

• Ability to provide efficient, timely, reliable and courteous service to customers.

• Ability to perform job responsibilities in a quality system environment.

• Knowledge of SAP and excel.

The base pay for this position is $50,700.00 – $101,300.00. In specific locations, the pay range may vary from the range posted.

• sap
• customer service
• microsoft excel
• issue resolution
• stakeholder management
• compliance management
• project support
• documentation management